Tips for Managing Remote Teams in the Insurance Industry

TIps for Managing Remote Teams In the Insurance Industry

In an era of increased remote work, it is crucial for insurance companies to grasp the nuances of virtual back office teams, understand the challenges that remote workers face, and implement best practices for success. By shifting to this digital work, it raises the question: How do you effectively manage remote teams to stay competitive?

Research on remote work in the insurance sector recommended that to fully adapt to virtual back offices, insurance companies should define metrics and develop new measures for productivity and performance. The ability to effectively oversee and support remote workers is essential especially when the team collaborates across the digital landscape.

Additionally, an article by Harvard Business Review states that having the option of working from home, employees reported increased focus on their respective tasks. This increased focus, along with effective practices in managing remote teams, such as productivity and performance measures, allows insurance back offices to stay competitive despite working in virtual workspaces. 
In this article, we’ll share tips in managing remote teams in the insurance industry. First, we’ll discuss what remote teams are, and how they fit into the insurance industry. We will present and address some of the challenges commonly experienced by insurance virtual assistants. Lastly, we’ll look into the best practices to adapt in managing remote teams.

What are Remote Teams?

A remote team is a vital part of a virtual back office where team members work from different places but still come together to achieve common goals. Instead, they rely on technology and digital tools to collaborate from different locations, like their homes or separate offices.

Managing remote teams in the insurance sector offers several benefits. These teams can tap into a broader talent pool, as they’re not limited to hiring people who live near the company’s physical office. This means having access to diverse skills and experiences. Remote teams can also be more flexible with their working hours, which is especially valuable when dealing with clients in different time zones.
However, virtual back office teams also present unique challenges. Communication can be trickier, as team members may be in different time zones and have varying schedules. It’s important to have robust communication tools and practices in place to ensure everyone is on the same page.
What are remote teams?

What are the challenges faced by remote workers?

While remote work offers numerous advantages, it also comes with its unique set of challenges that require careful consideration. Managing remote teams, particularly in the insurance industry, necessitates a thorough understanding of these challenges to ensure a seamless operation. Forbes magazine outlines these challenges as follows: 

    • Enhanced Issues with Technology Tools

While technology tools are essential for remote work, they can also become a source of frustration. Technical glitches, connectivity issues, and software problems can disrupt workflow and lead to inefficiencies. Managing remote teams effectively involves having robust technical support and contingency plans in place to address these challenges swiftly.

    • Lack of Access to Information

      Remote team members can sometimes struggle to access vital information and resources quickly. This can lead to delays in decision-making and problem-solving, which are crucial aspects of how remote teams operate.

    • Lack of Face-to-Face Supervision

      One of the primary challenges encountered when managing remote teams is the absence of face-to-face supervision. Unlike traditional in-house teams, remote team members may not have their supervisors physically present to provide guidance, feedback, and motivation. This can sometimes lead to questions about whether team members are working efficiently, meeting deadlines, or facing any obstacles that might hinder their performance.

    • Distractions at Home

      Working from home, while convenient, can be fraught with distractions that aren’t present in a traditional office setting. Household chores, family members, or other disruptions can divert remote workers’ attention from their tasks. Managing remote teams requires striking a balance between the flexibility of remote work and maintaining a focused and productive work environment.

    • Social Isolation

Social isolation is another challenge that remote team members often face. When you’re managing remote teams, it’s important to consider the emotional and social well-being of your employees. The absence of in-person interactions that an office setting provides can lead to feelings of loneliness and isolation. This can potentially affect job satisfaction and overall mental well-being.

Navigating these challenges is a vital aspect of managing remote teams in the insurance industry. Fortunately, there are best practices that can help insurance companies overcome these hurdles and ensure the success of remote teams.
What are best practices in managing remote teams?

What are best practices in managing remote teams?

When managing remote teams in the insurance industry, the key to success lies in overcoming the unique challenges posed by remote work. To navigate these hurdles and ensure that your remote teams perform optimally, it’s essential to implement a set of best practices. Let’s explore some tips that address the challenges we discussed earlier:

    • Technical Support & Training

Equip remote employees with the tools and training necessary to fulfill their roles. Offering technical support and training sessions ensures that they can navigate technology-related challenges when managing remote teams. This minimizes disruptions caused by connectivity or software problems and keeps the workflow smooth.

    • Invest in Collaborative Tools

Project management platforms, cloud storage, and shared access to tools and company documents are invaluable in managing remote teams. This ensures that remote team members can readily access the data they need to perform their duties.

    • Regular Communication

Clear communication is the cornerstone of managing remote teams effectively. Regular video conferences, messaging apps, and email keep everyone connected and monitored efficiently. This not only ensures that everyone is on the same page but also helps combat feelings of social isolation.

    • Dedicated Workspace & Flexible Hours

Managing remote teams is made easier when remote workers have a dedicated and distraction-free workspace. Encourage them to create an environment conducive to focused work, which can minimize distractions at home. Acknowledging and accommodating diverse schedules can also help lessen distractions. Flexibility in work hours allows insurance virtual assistants to balance personal commitments, promoting work-life balance.

    • Regular Check-ins & Team-Building

To mitigate social isolation, encourage remote team members to engage in team-building activities and virtual social gatherings. In the absence of physical proximity, these connections can foster a sense of belonging and help address feelings of isolation. Also conduct regular check-ins to ensure that remote team members feel connected and supported. These meetings can address concerns, provide feedback, and maintain team cohesion.

Need Help in Managing Remote Teams?

In conclusion, managing remote teams in the insurance industry requires a strategic approach that addresses the unique challenges of remote work. By implementing these best practices, insurance companies can foster a collaborative and productive environment for remote team members. 

However, not all insurance companies have structures in place to accommodate a remote team. If you need help in managing your remote teams, or are looking for a virtual back office team of your own, book a consultation with InsBOSS and let us discuss how we can help with your virtual assistant needs.